Refund policy

 

 

Returns & Exchanges

Every Fairway & Thread piece is made to order just for you. That keeps waste down, and it means our returns work a little differently from a regular store. Here's how we look after you.

Faulty, damaged or misprinted items If your order arrives damaged, faulty, misprinted or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, at no cost to you. Your rights under Australian Consumer Law are never affected.

Size exchanges Wrong size? We're happy to exchange it within 30 days of delivery. To be eligible, items must be unworn, unwashed, and returned with original tags attached. The customer pays return postage. Once we receive your item, we'll make and send your new size. Check our Size Guide before ordering to get the right fit the first time.

Change of mind Because each item is made just for you, we can't offer refunds for change of mind. If you're unsure about sizing, just ask us before you order and we'll gladly help.

How to start a return or exchange Get in touch through our Contact page with your order number and the reason for your return. We'll reply with next steps, usually within 2 business days.

Refunds Approved refunds go back to your original payment method within 5 to 10 business days.